Return Policy

Here’s a clean, professional Return & Refund Policy for  WMNVERSE that fits a US-focused Shopify fashion store.


Return & Refund Policy

Last Updated: May 2026

At  WMNVERSE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • Items must be in original condition
  • Original tags must still be attached
  • Items must be returned in original packaging

Items that do not meet these conditions may not qualify for a refund.


Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Gift cards
  • Intimates or undergarments
  • Accessories and jewelry (for hygiene reasons)
  • Items marked “non-returnable”


Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the item
  • A brief description of the issue

We will review the issue and arrange a replacement or refund if approved.


Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing times may vary depending on your bank or payment provider
  • Original shipping charges are non-refundable


Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent
  • The item is defective

We recommend using a trackable shipping service, as we are not responsible for lost return packages.


Exchanges

We currently do not offer direct exchanges.

If you would like a different size or style, please place a new order after your return has been approved.


Order Cancellations

Orders can only be canceled or modified within a limited time after being placed.

Please contact us as soon as possible if you need assistance with your order.


Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank, as processing times can vary

If you still have not received your refund, please contact us.


Contact Us

For return or refund inquiries, please contact our support team through our Contact Us page.

We aim to respond within 24–48 business hours.