FAQ
Frequently Asked Questions
1. What is WMNVERSE?
WMNVERSE is a modern women’s fashion destination offering trend-forward styles, elevated essentials, cozy collections, and confidence-driven fashion for every mood and moment.
2. Where do you ship?
We currently ship across the United States.
We’re working on expanding to more locations soon.
3. How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
- USA: 5–12 business days
Shipping times may vary during holidays or high-demand periods.
4. How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.
5. Do you offer returns or exchanges?
Yes. We want you to love your purchase.
If you’re not satisfied, you can request a return within the eligible return window after delivery. Items must be unused, unworn, and in original condition.
Please check our Return & Refund Policy for complete details.
6. What if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photos of the item.
We’ll make it right as quickly as possible.
7. How do I choose the right size?
Each product includes a detailed size chart to help you find your best fit.
If you’re between sizes, we recommend sizing up for a more comfortable fit.
8. Do you offer plus-size fashion?
Yes. Our “Plus & Proud” collection is designed to celebrate confidence, comfort, and style for every body.
We believe fashion should be inclusive and empowering.
9. Will sold-out items be restocked?
Some popular items may be restocked depending on demand, while limited collections may not return.
Follow us on social media or subscribe to our newsletter for restock updates.
10. How can I contact WMNVERSE?
You can reach us anytime through our Contact Us page or by email for support related to orders, shipping, sizing, or general inquiries.
We aim to respond within 24–48 business hours.
11. Are your payments secure?
Yes. All payments are processed securely through trusted payment providers. Your payment information is encrypted and protected.
12. Do you offer discounts or promotions?
Yes. We regularly offer exclusive promotions, seasonal sales, and subscriber-only discounts.
Join our newsletter so you never miss a drop or deal.
13. Can I cancel or change my order after placing it?
Orders can only be modified or canceled within a limited time after placement.
Please contact us as soon as possible if you need assistance with your order.
14. How often do you launch new collections?
We frequently add new arrivals and trend-focused edits to keep WMNVERSE fresh, stylish, and season-ready.